Returnd and Refund Policy

Aspiralux is committed to giving you complete satisfaction of its products. Therefore, Aspiralux has established this Return and refund policy that you are invited to read in order to know the multiple possibilities available to you before you order products online.

Package receipt and verification

Upon receipt of the ordered product, you must immediately verify the condition of the package. Once you acknowledge receipt of the product by providing your signature, you thus attest having received the package in good condition and any damage to the product that would result or not from transportation will not be eligible to this Return and refund policy.

Return of a product damaged during transportation

If, upon delivery, you find that the package is damaged, it is advisable to refuse it and immediately contact us at 1-800-361-9553. Aspiralux will take charge of the product’s inspection once it is returned to our facilities. If no damage to the product is found, it will be returned to you in a new packaging, at no additional cost. If the product has indeed been damaged, a new product will be shipped to you, at no additional cost.

The product delivered is not the product ordered

If the product that you received does not match the one that you ordered, you must inform us within the 72 hours following its delivery. We will exchange the product and refund the shipping charges, and we will cover the return and shipping costs, provided that the following return conditions are met.

The product must be returned in its original package, and in the same condition as when it was delivered. It must be functional and complete, including all its parts, its attachments, as well as the documentation that goes with it (owner’s manual, warranty card, etc.). Aspiralux reserves the right to refuse any exchange if either of these return conditions is not met.

The product delivered does not work

If the product that you ordered does not work, because of a manufacturing defect, you must return it to us in its original package, and in the same condition as when it was delivered, including all its parts, its attachments, as well as the documentation that goes with it (owner’s manual, warranty card, etc.). To do so, you must contact our Customer Service department at 1-800-361-9553 or by e-mail at info@cyclovac-aspiralux.com and mention to us that the product delivered does not work. You will then obtain the proper information regarding the return procedure, including a prepaid transportation label and a return authorization number. Note that return authorization numbers are valid for a period of 14 days from the date of issue. It is your responsibility to make sure that we receive your package before this delay expires; otherwise your return will be refused. IMPORTANT: Any package returned toAspiralux Industries Ltd without clear inscription of the valid and corresponding return authorization number will be refused. You must then refund the return charges incurred and, if applicable, take charge of the new shipping costs.

If the return conditions mentioned above are met, and if the product shows a manufacturing defect, you may then obtain an exchange at our cost, or a full refund including shipping charges.

If either of the return conditions mentioned above is not met, or if Aspiralux does not find any manufacturing defect and the product is functional, Aspiralux may refuse the return, and no refund will be granted. You will then have to refund the return cost incurred and take charge of the shipping costs. If the product is not functional, because of abnormal or abusive use, or if it is defective for any other reason than a manufacturing defect, Aspiralux may refuse the return and no refund will be granted, or, with your consent and at your cost, Aspiralux may repair the product and return it to you. Before the product is shipped back, you will have to pay the repair costs and refund the return costs incurred and take charge of the shipping costs.

30 Days Satisfaction Warranty (for online purchases only)

If, within the 30 days following the date of delivery, you are not entirely satisfied with the product that you purchased online, you may obtain a refund or an exchange by meeting the conditions mentioned below.

Within the 30 days following the date of delivery, you must contact our customer service at 1-800-361-9553 or by mail at info@cyclovac-aspiralux.com and mention to us that you want to benefit from our 30 Days Satisfaction Warranty. You will then obtain the proper information regarding the return procedure, including a prepaid transportation label and a return authorization number. Note that return authorization numbers are valid for a period of 14 days from the date of issue. It is your responsibility to make sure that we receive your package before this delay expires; otherwise your return will be refused. IMPORTANT: Any package returned to Aspiralux Industries Ltd without clear inscription of the valid and corresponding return authorization number will be refused. You must then refund the return charges incurred and, if applicable, take charge of the shipping costs.

To take advantage of our 30 Days Satisfaction Warranty, in addition to the previous conditions, the product must be returned in its original package and in the same condition as when it was delivered. It must be functional and complete, including all its parts, its attachments as well as the documentation that goes with it (owner’s manual, warranty card, etc.).

If these return conditions are met, Aspiralux will offer you an exchange or an integral refund of the product only (excluding shipping charges) and will take charge of the return costs.

If these return conditions are not met, Aspiralux may, at its discretion, refuse any return and no refund will be granted. You must then refund the return costs incurred and take charge of the new shipping charges.

No return will be accepted if Aspiralux has not been duly informed of your intention to take advantage of the 30 Days Satisfaction Warranty within 30 days (which delay includes week-end days), calculated from the date where your product was delivered.

Warranty

Once the 30 days period is completed, other warranties apply to most of our products. Those warranties are honoured by our network of authorized dealers, provided that you have kept the original invoice.

To find the contact information of our authorized dealer closest to your home, please access the « Find a Dealer » section of our website and enter your postal code or the name of your city or municipality. You will then have access to the address, phone number, and e-mail address of this dealer.

To obtain more information on our warranties, we invite you to see our warranty conditionsonline or contact our authorized dealer.

Warranty Extension - THE 25 YEAR WARRANTY

If you purchased the Cyclo Vac warranty extension, the motor and electrical components of your unit are entirely guaranteed for a period of 25 years. Labor costs, however, are only covered by the original warranty, for a period of 2 to 5 years depending on the model.

The warranty extension is subject to the same terms and conditions as the regular Cyclo Vac warranty. It is valid for domestic use only and Cyclo Vac reserves the right to send a technician to verify the installation location in case of doubt. This warranty extension is not transferable.

To obtain more information on our warranties, we invite you to see our warranty conditionsonline or contact our authorized dealer.

 

Other conditions

Personal information — Nominative information and other types of information on the client that is collected by Aspiralux in order to process any order or any request from the client constitutes personal information that is subject to Aspiralux’s Privacy Policy. This Privacy Policy is reproduced on Aspiralux’s Websites. The client is deemed to have noted and accepted of Aspiralux’s Privacy Policy at the time he places an order for a product.

Taxes — All sales taxes are to be paid by the customer, in addition to the selling price.

Accurate information — The client must verify the accuracy of the information supplied in order to purchase products and receive them by delivery. The client is responsible for any damaging consequences to Aspiralux resulting from the inaccuracy of its information.

E-mail — The client consents to e-mail communications with Aspiralux for anything that concerns the purchase of products, and to any other promotional or informative communication.

Modifications —  Aspiralux reserves the right to modify, at its discretion, these General terms of online purchase. The modifications will come into force at the time they are posted on Aspiralux’s Websites. By buying a product on Aspiralux’s Websites after the posting of any modification, you accept these modifications to the General terms of purchase.

Non-responsibility — Aspiralux is not responsible for any given damage resulting from the use of its Websites and of its content, in relation to online purchases of its products. Aspiralux cannot assure its client that its Websites are free of errors or that the information contained in them is always complete or accurate. Aspiralux cannot guarantee that the products that appear on its Websites will be available when ordered, or later, and reserves the right to limit the quantities offered for sale or the quantities ordered by the client.

Subject to applicable laws, Aspiralux reserves the right to modify the products and services advertised or offered for sale on its Websites, the prices and the specifications of its products and services, and any other promotional offer, at any time and from time to time, without giving notice nor engaging any responsibility towards anyone. Aspiralux reserves the right to cancel an order, to end it, or to not process it (including an accepted order), in which case Aspiralux will not charge you the amount of the order or will credit it to you.

Applicable laws and jurisdiction — The present General Terms of Purchase are governed by the laws of the province of Quebec and interpreted in compliance with these laws. Regardless of the place from where you access either of Aspiralux’s Websites to proceed with the online purchase of a Aspiralux product, you agree that only the courts located in the judicial district of Montreal, in which the parties elect domicile, will have jurisdiction to hear any application or any claim, based on either of the provisions of these General Terms of Purchase, in whole or in part and directly or indirectly.

Contact Aspiralux

If you have any questions or comments for us regarding these General Terms of Purchase, do not hesitate to contact us:

E-mail address: info@cyclovac-aspiralux.com (please read the important reminder below)
Phone: (514) 955-7227
Postal address: 
6047 Henri Bourassa est,

Montreal, Qc. H1G 2V2 

General Terms of Purchase dated April 8th, 2014